Frequently Asked Questions

Home FAQs

How should I prepare for the first collection?

Preparing for your first dry cleaning or laundry collection is easy with Valet Dry Cleaners. One of our dedicated team members will arrive at your chosen location and collect your laundry or dry cleaning, providing you with a handy bag to put it in. All you need to do is have all of your laundry ready to go. It couldn’t be simpler. ( The bags is yours to keep after).

Do you provide services in my city?

We provide a customised on demand door2door service to customers in Swindon and surrounding areas. We currently cover areas including.

Marlborough ~ Bishopstone ~ Liddington ~ Chiseldon ~ Draycott Foliat ~ Ogbourne St Andrew ~ Ogbourne Maizy ~ Wanborough ~ Uffcott ~ Ramsbury ~ Albourne ~ Baydon ~ Lambourn Woodland ~ Axford ~ Lambourn ~ Upper Lambourn ~ Wroughton ~ Winterbourne Bassett ~ Broad Hinton. To find out if we cover your area, simply enter your postcode on our website. Don’t have a local dry cleaners or laundry service? Don’t worry, we are expanding our door2door services every day, so keep your eyes peeled for updates.

How long will I be without my clothes?

At Valet Dry Cleaners, we think you should spend less time on household chores and more time doing the things you like with the people you love. We are proud to provide a speedy services and in most cases we aim to return your clean garments within 24-36 hours. However, we’re flexible so don’t hesitate to give us a time frame that suits you.

What happens if I have more garments than expected?

It happens. Simply add any extra items of laundry that you have to the member of our team upon collection and we’ll take care of it.

I am unsure if my items should be laundered or dry cleaned. What now?

Don’t worry, we don’t expect you to be experts, that’s what we are here for. Our laundry specialists will always check the cleaning instructions on your garments before we begin. As Wash, Tumble Dry & Fold orders tend to be on the larger side, we won’t be able to check every garment so please separate dry clean items in advance if possible.

How do I place an order?

Getting a collection slot is simple. You can place an order with us online www.valet-drycleaners.co.uk.

I’m unsure if one of my items can be cleaned. What now?

You can find all of the information you need to place an order with us online at www.valet-drycleaners.co.uk but if you still have questions about a garment, our customer service team are on hand to help. We have years of industry experience that we are only too happy to share with you. Simply call 01793 20 50 50 to discuss your individual requirements.

What if I’m unsure how my items should be cleaned?

Our top priority is caring for your clothing so if you aren’t sure how your items should be cleaned, you can guarantee that our team of experts have the answer. Even we get stumped from time to time, but if this happens we will return the item to you safely.

What happens to my clothes after collection?

Once your items have been collected, they be returned to our washing facility where they will be inspected at early stage. Once inspected you will receive an invoice how much the total amount is due. This is where the magic happens. They will then be returned to you sparkling clean at a time to suit you.

Why are some items more expensive that others?

Women’s blouses for example are often more delicate than men’s shirts and the tailored fit often requires more care and attention at our end. For this reason, the price for blouses and other delicate items may be higher. All of our pricing is clearly explained on our website so there won’t be any surprises or hidden costs.

Are there items you don’t accept?

We do accept most fabrics, but if you include items made from fur, velvet, leather or suede, the price will be determined on inspection. Should you include any items that fit these categories, we will be in touch to let you know the price asap either via email or SMS Notification.

I have an International card. Will you accept it?

Here at Valet Dry Cleaners we make payments simple and one of the ways that we do this is by accepting all forms of card payments, even international cards. This includes Visas, MasterCard and even American Express. Whether you have a European card or a non European card, we can accommodate you.

Where’s the receipt for my laundry?

Simply get in touch with our customer care team at [email protected] and we will send you a receipt by email. You can also use the invoice we send you via email as a receipt.

How can I cancel my order?

16. If last minute plans have come up and you are now unable to be there for collection or delivery and wish to cancel an order, that’s no problem at all. Call our customer service team on 01793 20 50 50 or email us at [email protected]

Do you have mobile App?

Its coming soon.

Do you have loyalty Club Card ?

Yes, of course. It’s quick and easy to join, simply ask our driver or call us on 01793 20 50 50 and ask a member of our team about loyalty Card. It only costs £15 for a one-off payment for a 12 month membership.

Important: We reserve the right to change our prices at any given time.

Loyalty Club Card is a 12 month membership. After 12 months you can choose to renew your membership by paying the membership fee again.

Priority Club (10%) discount does not apply to gift vouchers or any existing offers.

Valet Dry Cleaners reserve the right to amend the offer or terminate these discounts at any time.

19. Do you have any aftercare advice?

Once your order has been delivered by a dedicated member of our team, there are a number of steps that we advise you complete. Check the returned order and ensure that there are no items missing. Take the time to inspect the quality of our work and don’t hesitate to get in touch should you not be 100% satisfied with your cleaning. Your feedback is important to us.

20. Are you insured in the event of damage?

We understand that putting your high quality garments in the hands of someone else can be rather daunting but rest assured, we will handle your items with the upmost care. While damaged items are an extremely rare occurrence, Valet Dry Cleaners are insured for such an occurrence.

21. Why do my garments have labels on?

Don’t worry, this is no cause for concern, these labels are attached with safety pins used for our reference only and they help us keep track of your clothes during the dry cleaning process. You can simply take out the pins and dispose of them.

22. Can all types of stains be removed?

We’re not magicians but our talented team will go above and beyond to return your items stain free thanks to our innovative cleaning equipment. We use the latest technology to bring you a stain removal service that is second to none but occasionally there are some stains that elude us. While we cannot promise to eradicate all stains, we always do our upmost to return you items in immaculate condition.

Should I weigh my clothes before collection?

Not at all, our team of laundry specialists will weigh in your order on arrival at the facility or if you prefer, we can weight it at your door. Once that has been done, we’ll update your order with the weight.

When making a Wash, Tumble Dry & Fold order, is there anything I can’t include?

Please also make sure that any dry clean only garments aren’t included as they could shrink during the tumble dry process.

Should I separate my order into colours and whites?

At Valet Dry Cleaners we do all the hard work for you. That includes sorting your items into colours and whites. We believe laundry shouldn’t be time consuming and every member of our team is dedicated to saving you time.

Are my clothes cleaned at a certain temperature?

Here at Valet Dry Cleaners, we are proud to provide our customers with a plethora of laundry preference options. We are the only laundry specialist in the market today who is providing this tailored service and you can choose to wash your clothes at the temperature of your choice. You can even decide on the temperature that they are tumbled dried. Customers can choose what temperate they want to wash at, what soap they want to use, how they want it to get tumble dried.

What detergents do you use? Can the service be tailored to my preference?

When placing an order with Valet Dry Cleaners, we also give you the option to choose your preferred detergent. You can set your preferences at the touch of a button and take your pick from a range of bio and non bio detergents. We know our customers like things done a certain way and this gives you more control over the way your clothes are cleaned.

Will my clothes be tumble dried?

If you have placed a Wash, Dry and Fold order with us, your clothes will be tumbled dried at a temperature of your choice before they are returned.

Do I have to return the bag?

Take it, it’s yours. We suggest keeping this bag and pulling it out when it’s time to place another order with us.

Do you offer an iron only service?

Yes, we are pleased to provide an ironing only service to our loyal customers. All garments are priced differently and you can browse our range of iron only services via our website at https://www.valet-drycleaners.co.uk.

Do you provide a repairs and alterations service?

Yes, alongside our extensive menu of services, we can also provide you with speedy repairs and alterations. Whether you need a pocket repaired, a button sewed on or trousers taken up, we can help with all of this and more.

What about kid’s clothing. Is this priced differently?

Yes. Please check our pricelist via our website or you can call our dedicated team on 01793 20 50 50.

Can I include underwear in my order?

Yes, of course, simply include any lingerie along with the rest of your clothing order.

Do you offer a wedding dress cleaning service?

Yes we do offer a specialist bridal cleaning service.

What are the rules regarding wet clothing?

If any items in your order are damp or wet for any reason whatsoever, please place them in separate bags.

Can I Include Pet Related Items?

37. Unfortunately, our cleaning services don’t extend to pet related items at this moment in time.

I need clean clothes, when can they be collected?

You can request a collection with us from Monday - Saturday. We are on hand to collect your order between the hours of 9am to 7pm, Monday to Saturday, 6 days a week. Simply book a slot via our website or by calling us on 01793 20 50 50.

What if my collection and delivery addresses are different?

No problem, We can drop at your desired location.

I have a discount code. What Now?

Great, you wont need to do anything. We already know will apply to your order.

When will I receive my clean clothes?

We understand that speed is of the upmost importance and we strive to return your order within a 24-36 hour period. However, we can fit in with your schedule, if you are away or unable to receive your clean clothing, we can take as long as you wish. We’ll let you know if for any reason the items you have submitted require a longer cleaning process.

Can I return the hangers?

Yes, of course, we don’t want to take up valuable space in your home so a member of our laundry team will happily take them off your hands.

I’m busy. Can I change the collection or delivery times?

At Valet Dry Cleaners, we work around you to create a drop off and pick up a schedule that works for you. Simply call us or email us at [email protected] to amend your collection and delivery slot to a more convenient time. We simply ask that you give us more than four hours notice when making any changes to your collection and delivery slots and charges may apply if slots are rescheduled with less than four hours notice.

Do you store information about past orders?

Yes on our dry cleaning software, we will be able to track all your past orders.

Whoops! I missed a scheduled collection/delivery, what happens now?

These things happen. Simply drop us a line via email and our customer care team will advise you on what to do next. If we do not hear from you, we will be in touch to arrange a new delivery slot but if we do not get a reply within 90 days, your clothing will be donated to a local charity.

I made a mistake and want to cancel my order. How do I do this?

Don’t worry, this happens all the time. All orders can be cancelled quickly and efficiently by calling us or sending us an email to [email protected] as long as you cancel with more than four hours notice. If you cancel with less than four hours notice, please send an email to our customer care team. Orders that are cancelled with four hours or less to collection time will incur a £5 charge.

My collection/delivery slot is greyed out. Why is this?

Apologies, if your desired collection or delivery slot is shaded out in grey, this means that the slot you want is unavailable. You may call us to see if we can fit your collection/delivery.

My clothing collection has grown since I booked a collection. Do you take additional items?

Yes, no problem at all. Simply add any extra items to your clothing bag and one of our trusty laundry experts will take care of it for you.

I’ve accidentally included an item. What do I do?

It’s ok. If you contact us in a timely manner, a member of our team can remove the item from your order and return it to you.

Do you provide customer care around the clock?

You can get in touch with our customer care team between the hours of 9am and 7pm Monday – Saturday.

You don’t deliver to my area. How can I use your service?

We are slowly but surely expanding our service so if we don’t currently offer collection to your postcode, with any luck we will do very soon.

Can I Use your service if I’m away from home?

No problem! If you are staying at a hotel that is in our catchment area, we will happily collect and deliver your laundry from a hotel of your choice. In order to do this, you will need to add the chosen address to your account and inform our drivers in the notes.

Do I have to be present for collection?

If you are staying at a hotel and cannot be there during the time of collection, a member of our team can collect your order from the reception. All you will need to do is inform our driver in advance to ensure collection goes smoothly. Put a note in the comments section when placing an order.

Can you give me an idea of when my driver will arrive?

We know that you are busy and that’s why we make it easy to track your driver’s progress to give you an idea of how long it will be before he arrives at your door for collection. You will receive a text message one hour before the driver arrival.

What if I need to contact the driver?

Your driver’s main focus is on getting to you safely and on time so it’s best you don’t disturb him during his journey. If you need to provide your driver with additional information that will be of use, it is wise to include this in the notes section when placing your order. For example, you may wish to leave a note regarding where the driver should pick up the area such as a hotel reception. Alternatively, you can leave a message with a member of our customer care team.

Why have I received a message regarding early delivery?

We like to be as efficient as possible and if our drivers can get to you early, they will do their best. However, if this isn’t suitable for you, simply ignore this message and your collection will remain at the original time. If you could benefit from early collection or delivery, simply reply YES to the message.

I love the service. Can I tip?

If you enjoyed our service, there are plenty of ways to show your gratitude. Why not leave us a positive review on our social media channels or visit our google page. We love happy customers and this is one way to track your positive experiences with Valet Dry Cleaners.

Will my card be charged?

We understand that billing issues are a top priority. That’s why we ask our customers to pay on delivery instead on collection. You receive your order you pay. Simple as that.

How can I pay?

Paying for your order is quick and easy.. We accept various forms of payment including Visa, credit Card, MasterCard, Cheque etc.

Do you store my card details?

At Valet Dry Cleaners, your financial data is in safe hands. We don’t store your card details.

Is there a minimum order?

In order to place a collection with Valet Dry Cleaners you have to meet the minimum order value of £25. If your order doesn’t meet the minimum order value, we can still accept it but you will be charged the same price. E.g. if you only have trouser to clean, You will be charged £25.00 .

What's your pricing?

Visit our website to find out more details regarding pricing and don’t forget to look out for any special offers and discounts. We go above and beyond to save you money on your dry cleaning/laundry duties. Don’t forget to follow us on social media for special discounts.

My payment was declined. What Now?

If your payment wasn’t successfully debited, don’t panic. This can happen for a number of reasons. One of the most common reasons for this is that your card details may have expired or we could be in bad signal area where our card terminal isn’t picking up signals. If this is the case, We can try making payment again with the driver or by calling our dedicated team to make payment over the phone.

How do I refer a friend to receive discount?

Simply Refer your friend to use our services, When your friend places his first order with us they will get £10.00 off and also you will get £10.00 off. Simple as that... There’s no limit to how many friends you can refer, so start saving on your future orders today.

I have more than one voucher can I use both?

66. No sorry, you can only use one voucher code per order.

I have a general enquiry about Valet Dry Cleaners, can you help?

We are always happy to hear from our customers so if you have any questions, please don’t hesitate to get in touch. Customer service is important to us and we will always respond to any enquiries we receive via email.

How do I make a complaint?

If you are unhappy with our service for any reason, please don’t hesitate to get in touch. Our customer care team are on hand to deal with any issues you may experience. We will do our best to respond to any complaint in a timely fashion. Send us an email to [email protected]

At Valet Dry Cleaners, we have partnered with a number of local businesses to bring an exceptional service to our customers. We already work with a fair share of dry cleaning facilities to expand our coverage and we are always on the look out for potential businesses to partner with. Could this be you?

If you want to work with us, send us the details in an email at [email protected]

How does payment work?

We can tailor payment options to suit your needs. You can pay upon delivery or one monthly payment.

Can our employees have their dry cleaning collected from their workplace or their home?

Employees can have their dry cleaning collected from an address of their choice.

I have an Airbnb property. Can we work together?

Yes, if you are an Airbnb host, we can provide you with excellent laundry services at affordable prices.

How does the services work?

We take the hassle out of you and when you place a collection with us, a member of our team will come and collect your laundry, clean it, dry it and fold it before returning it to you in perfect condition. We know that as an Airbnb host, clean laundry is a top priority.